Get your question to the right support channel

For a PositiveSingles account, send your request through the official feedback page or sign in on PositiveSingles.com. This Canadian information site does not receive support tickets or process account changes.

Make a Canadian support request easier to understand

• Account access: describe the error and whether you used the website or app. Never include a password or sign-in code.
• Billing: state the purchase date, amount, displayed currency and purchase channel. Remove full card numbers and unrelated transactions from screenshots.
• Technical issues: give your device, browser or app version, the steps that failed and the time with your Canadian time zone.
• Language: state your preferred reply language, without assuming a particular language or response time is guaranteed.

For a safety concern

Use the official reporting route and include the relevant username or profile link and a concise description. Preserve relevant messages privately; do not publish another person's health information in a public post. If someone is in immediate danger in Canada, call 9-1-1 rather than waiting for platform support.

For a question about this site's guidance, first check the Canadian help page. Health assessment belongs with a healthcare professional; use the care guide to find a starting point.