Help for Canadian PositiveSingles users
Use these answers to navigate this Canadian resource and prepare for using the official platform. Select a question to read more.
Where do I register, sign in or search for members?
Go to PositiveSingles.com. This site offers public information and does not create accounts or maintain a separate Canadian member database.
Will the location I choose here carry over?
No. Search buttons take you to the official homepage. Set Canada, your province or territory and other preferences again on the official site. Think about a comfortable distance in kilometres as well as the selected location.
Can I use the site in French?
This Canadian resource is written in English. A language preference mentioned in our dating guidance refers to communication between people, not a promise of translated pages or French-speaking support. Check current language options on the official platform.
Are prices shown in Canadian dollars?
Do not assume that a dollar symbol means CAD. Before purchasing, check the currency, total, billing period, renewal conditions and purchase channel shown at checkout. A price quoted in an older review may no longer apply.
Where do I manage a subscription or request a refund?
Check the receipt to identify where the purchase was made, then use that provider's current account or support instructions. This local site cannot cancel or refund a payment. For a PositiveSingles question, use the official support route.
Are the member stories Canadian?
The archives contain global submissions. Original locations and wording are retained. They are personal accounts, not Canadian success-rate data or guarantees that someone compatible is nearby.
Does a profile confirm someone's medical status?
Do not treat a profile, photograph or verification badge as medical evidence. Discuss boundaries and sexual health directly. Avoid exchanging medical records through ordinary dating messages.
How can I reduce what others see?
Start with privacy guidance and check the current settings in your official account. Consider profile details, photos, notifications and shared devices. No setting can prevent someone from repeating information you have already shared.
Where can I ask about symptoms or testing in Canada?
Use the herpes testing guide or Canadian care resources. A forum reply, quiz or dating profile cannot diagnose you.
What should I do about suspicious messages?
Stop responding to pressure, preserve relevant evidence privately and report through the official platform. See our Canadian safety guide for practical next steps and reporting resources.